Cisco has named Unisys a Global Support Partner in delivering Cisco network integration and product support services worldwide.
Unisys is only the second service provider alongside NCR to be offered this status.
Unisys has nearly 900 trained Support Experts deployed worldwide who will all be able to provide on-site support and maintenance for Cisco end users, the companies claimed.
David Allen, alliances director for Unisys, said: "The market is buoyant for the type of global services we offer. The partnership with Cisco is like getting a BSI kite mark: it is an excellent stamp of approval on our services. Local country providers like Chernikeeff, that provide support in the UK for Cisco products among others, will struggle to compete."
Cisco insists that Global Support Partners use a single service requirement tracking system across all Technical Assistance Centres (TACs). Unisys employs a "follow-the-sun" process through its Global Access and Support System and Unisys' Support On-line, ensuring that customer problems are tracked and resolved by Unisys representatives around the clock, regardless of the client's location. The process is supplemented by Unisys' Integrated Services Delivery process, which ensures delivery of a specific service from any support centre to any site around the world that requires it.
Unisys has other global partnerships in the pipeline and did not rule out Bay Networks or 3Com as future partners for service support.
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