IBM has scooped a #100 million, 10-year outsourcing deal with Bradford & Bingley, the UK?s second largest building society.
Running the mainframe data centre, branch desktop and helpdesk services, the agreement is IBM?s first large scale outsourcing contract with a major building society, and the first time a leading society has taken the outsourcing route.
With a network of over 250 branches countrywide, the $21 billion company employs around 7,000 staff, 250 of whom are involved in IT. Julian Haynes, IT director, explained the rationale for the move, which will see 40 staff transfer to IBM as full time employees.
?IBM was selected from a number of possible suppliers, all the major players, because of the quality of service, the staff skills and detailed knowledge of our business," he said.
He went on: "This is all about improving customer service. We?re very good at IT but it?s changing incredibly quickly and we must have access to the best. We?re keeping over 200 IT staff to focus on application development, architectures and security.?
Haynes anticipates future cost savings from a smoother, scalable investment path, and Christopher Rodrigues, Bradford & Bingley's chief executive, commented: "By outsourcing some of these operations to IBM, we gain access to their knowhow and low cost operations.?
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