Compaq is conducting a worldwide recall on certain AC adaptors supplied with its Armada 4100 notebook computers which may put users at risk of electric shock.
Through its own internal manufacturing processes, Compaq has discovered that the AC adaptors in question may have defective connector pins, which could potentially pose an electrical shock hazard.
Despite the fact the company has not received any customer reports of electric shock caused by the adaptors to date, the recall is going ahead to prevent any possibility of this occurring.
The affected AC adaptors included with the Compaq Armada 4100 family of products were manufactured worldwide during 23 September and 20 November.
Only AC adaptors with both three hollow pins in their recessed male connector, and part number 217984-001 or 217931-002 on the bar code label, are affected.
However, to clear up any confusion and ensure future confidence, Compaq has requested the return of all AC adaptors with the two relevant part numbers.
To avoid the risk of electric shock, customers should disconnect the AC power cord from the wall outlet and contact Compaq on 0800 894 376 for a free AC adaptor replacement which will be shipped to them as soon as possible.
Compaq has also requested that resellers, service providers and its Care Partners purge their inventories and halt the sale of affected Armada 4100 AC adaptors until replacements are provided by Compaq.
Compaq is reassuring its clients that AC adaptors supplied with all other Compaq notebooks, including the Armada 1100 range, are not affected.
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