Cable & Wireless Communications blasted a recent survey which listed it being at the bottom of the service quality heap as not comparing like with like.
According to this year's annual survey of telecomms managers by the Telecommunication Managers' Association, CWC scored the lowest rate. It scored 6.11 out of 10, compared to winner Colt, with 7.24. (See Newswire 28 January). The low score is worring for CWC since it serves 13 per cent of TMA members as users -- the second largest number after BT.
CWC was formed between the merger of Mercury with several cable operators including Bell Cablemedia and Nynex. A CWC spokesperson said: "They are not comparing like with like. The survey was conducted before the offical formation of CWC in September 1997."
The spokesperson said CWC is investing #1 billion in improving its network and infrastructure.
An irate user confirmed that C&Ws quality was not good. He said that two weeks ago the company had down-time in the capital and blamed BT for the problem. Despite repeated calls to the 24 hour service, in the end he had to use the BT operator to report the fault.
Dr Kuan Hon criticises GDPR consent emails that will only eviscerate marketing databases and 'media misinformation'
Apple squashes Steam Link app on 'business conflicts' grounds
Philip Hammond wants to forget rules that the UK agreed with the EU to ban non-European companies from the satellites
Instapaper to 'go dark' in Europe until it can work out GDPR compliance