Microsoft has announced an extended version of its premier support package for enterprise customers.
Premier Ultimate will offer unlimited support for a fixed price, rather than the premier support package which is provided on a per-incident or per-hour basis.
Microsoft will also provide a roadmap for customers to help them gain the " ideal IT environment".
"Microsoft will take a direct stake in customers' IT health and deliver unlimited problem resolution services for a fixed price, providing clarity, predictability and simplicity while helping to improve IT quality and reliability," said a Microsoft spokesperson.
Premier Ultimate is now available to all customers worldwide.
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