Open source data integration firm Talend has launched a real-time integration platform designed to improve data consistency, and give organisations the tools they need to respond more quickly to customers.
Talend Integration Suite RTX is built on the firm's enterprise class integration platform. A service-oriented architecture (SOA) manager automatically deploys data integration processes as web services, and the platform also provides event-based triggering in real time.
Yves de Montcheuil, vice president of marketing at Talend, explained that the real-time capabilities can be useful for retailers looking to process point-of-sale data in seconds, and present shoppers with discount coupons relevant to the purchase they've just made.
Another example would be to ensure that contact centre staff have up-to-the-minute information on customers.
"If your customer has changed their delivery address on your site and calls the contact centre to ensure it has been modified, the sales or contact centre staff will be looking at a different database, so it's important that it has been synchronised in real time," he said.
Talend's Change Data Capture technology, meanwhile, enables real-time detection of any changes in data sources, meaning that organisations need to update only the data that has changed, rather than the entire data warehouse.
This decreases the size of data sets which need to be processed, speeding up the process, said de Montcheuil.
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