Companies are often unhappy with the broadband speeds delivered by ISPs, and find mobile internet services over dongles unsatisfactory, according to research by Ofcom.
The regulator's Business Consumer Experience report (PDF) found that, while 83 per cent of businesses are satisfied with the overall experience from their ISP, 41 per cent are concerned about the speeds they receive.
Furthermore, while 91 per cent are satisfied with their mobile provider overall, 32 per cent are not satisfied with the mobile internet experience they receive when connecting laptops to a mobile network.
The report also found that 24 per cent of all companies are less than satisfied with their ISP's responsiveness to faults.
However, Ofcom highlighted a huge rise in the number of fixed broadband connections in the UK, saying that unbundled lines had risen from 123,000 in September 2005 to 7.23 million in October 2010.
Some 56 per cent of companies now use smartphones for email and the internet on the move, the report found. BlackBerry and iPhone devices are used by 28 and 26 per cent of companies respectively.
The majority of organisations agreed that the telecoms market is healthy, and that there is sufficient choice, competition and price transparency. Contract lengths are considered satisfactory, and companies believe that they can negotiate effectively with suppliers.
The average spend on communications services by UK firms is just under £2,000 per annum, excluding hardware and external support, ranging from below £500 (26 per cent) to more than £10,000 (four per cent).
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