CyberMedia has announced Support Server (CSS) for Workgroups 1.0, a centralised PC problem solving tool that anticipates system needs and then dispatches responses to address those issues. CSS notifies administrators who can authorise a repair, which is carried out using the CSS Repair Engine. Utilising a knowledge base of common problems and their resolution, CSS Repair Engine can prevent or automatically address most common PC problems like bad or missing drivers as well as DLL's, crashes or unstable applications. The engine, which has been designed with the enterprise in mind uses elements of CyberMedia's First Aid, Oil Change, Uninstaller and Guard Dog in what the company calls Recognise and Deliver, a technology that moves problem resolution from being a reactive activity to one that is both proactive and transparent to the user. CSS requires NT 4.0 with Service Pack 3 and MS SQL Server 6.5 installed for the Repair Engine Database, IIS 3.0 with Active Server Pages and FrontPage 97 extensions. Available in 5,10,25 and 50 user licence packs, CSS is being offered at an introductory price of #70 per seat. In this first release, CSS is aimed at SME's and workgroups in larger organisations. An enterprise edition is planned for the future.
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