UK companies are wasting £240m a year by mismanaging their communications, a service provider claimed today.
A telecoms audit from Azzurri Communications suggests that companies waste a fifth of their telecoms budgets on unused lines and equipment, employee misuse and inappropriate tariffs.
"IT managers are often obsessed with monitoring streams of traffic on their Lan, while ignoring the surge of cash going out the door," said Jason Standerwick, regional managing director at Azzurri.
The losses stem from a lack of knowledge about their own company inventory. Three in five companies are on the wrong tariffs for fixed line phones, while nine in 10 could save money by switching provider.
According to Azzurri's survey, all companies are guilty of paying for lines and equipment that they do not use.
"Some people are still paying rent for equipment that got chucked into a skip when the branch office closed," said Standerwick.
He refused to condemn IT managers, however, saying that the convergence of fixed line, mobile phones and the internet have caught companies on the hop.
"Typically, these three variable costs are controlled by three different people. And none of them want to yield any control," he explained.
Meanwhile, the number of high tariff business calls has tripled in 10 years, with 60 per cent of all calls being made from fixed line systems to mobile phones at around 20p a minute.
Phone costs can never be rationalised without bringing them under the control of one department head, most likely the IT manager, according to Standerwick.
"An IT manager will have to be technical, commercial and good at purchasing, " he said.
However, Peter Beckley, IT manager at insurance firm Kerry London, told vnunet.com: "I don't know how I'll ever f ind the time. I'm too busy fixing printers, trying to secure the servers and avoiding IT salesmen."
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