SAP has added to its SAP Focus customer relationship management initiative with the acquisition of call centre technology from AMC Development.
AMC, which specialises in computer-telephony integration, originallly developed the technology to work with SAP's R/3 suite of enterprise resource planning applications. It will now form the underlying technology for the customer interaction call centre, which is part of Focus.
The two companies have worked together to enhance the technology to create a full service call centre, so that an organisation can give a single point of contact for customers, including inbound and outbound calling, telemarketing and telesales.
"This acquisition and joint development adds a critical piece to the SAP Focus initiative," said Heinz Roggenkemper, executive vice president of SAP Labs. "The call centre will enable enterprises to engage in a dynamic, continuous relationship with their customers, transforming notions of marketing, sales, and service through one-on-one business relationships."
J1043+2408 was observed for more than 10 years, and its radio light curve exhibited a periodic signal repeating in about 563 days
Success of Unity's test flight means Virgin Galactic is now close to taking its first paying tourist into space
V3 puts the pro-level football GPS tracker through its paces, and asks if it's more than a gimmick
Finding refutes many earlier studies that suggest that galaxies don't have much dark matter at the time of their birth