Small business network vendor D-Link is set to increase support available to customers throughout the channel.
D-Link's new channel manager, Tahira Praveen, said the vendor was currently educating its resellers and distributors about enhancements to its support programme, and would be introducing on-site support for managed switches "within three to four months".
The programme will allow customers to get maintenance work carried out on their networks on-site. This follows the launch of D-Link's 24-hour swap-out service earlier this year.
Much of the training on the new service offerings could be done as part of the ongoing accreditation programme, said Praveen.
The level and quality of support offered by vendors is a key differentiator in the market, where a lot of the products have become commoditised, said Tony Harrison, purchasing director at reseller Stone Computers.
"It's also a big issue for us, because it is one area where we can get value-add," he said.
With pressure on prices in the consumer and small office/home office markets, D-Link intends to target larger customers, said Mats Brager, the vendor's vice president for northern Europe.
"To succeed in this, we need to show we can deliver the services and support. Customers want to know that they can rely on our products" he said.
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