Microsoft has signed up Hewlett Packard (HP) to run helpdesk operations for its 61,000 staff and contractors worldwide.
The Redmond giant has outsourced all helpdesk operations in a multimillion-dollar deal. It means that HP will give Microsoft staffers advice on how to use the advanced features of their own company's software.
The irony of having to call another company in to help your staff understand your software has not been lost on some sections of the press. But analysts are not surprised by the move, which they say makes commerical sense.
HP already had a contract to run the help desk for about 11,000 Microsoft employees outside the US. This expanded deal extends HP's reach to cover staff in the US as well.
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