SAP has fallen behind schedule in its push into the front office space, with its sales, marketing, and support applications not slated to go on general availability until the second quarter of next year.
The applications, part of SAP?s Focus on customers initiative, were originally intended to ship at the end of this year, or the beginning of next year. (VNU Newswire 16 September 1998).
At its Sapphire conference in Los Angeles in September SAP chairman Hasso Plattner outlined SAP?s plans to push into the so-called ?front office? space - the customer facing parts of an organisation, such as sales, marketing, and customer service.
SAP?s aim is to match these up with ?back office? applications such as billing, and manufacturing, where its R/3 suite of applications is already strong.
SAP Sales 1.1, which will include account management, sales support, and sales management modules, will enter customer pilots next year, and go on general availability by the middle of the year, SAP said.
SAP Service 1.1, which includes field and mobile service, call management, and installation management modules, will ship at the same time.
SAP will also ship next year SAP Marketing 1.2, which will contain a number of data analysis tools.
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