SecurIT has unveiled a new network support service for large users, after carrying out a survey to establish common problems with corporate networks.
The service, called TeleScan, is in beta testing and will go live next January. It is being piloted at SecurIT's parent company Securicor, as well as several external companies, who could not be named.
TeleScan offers a range of system support services for LANs, from remote support to complete outsourcing. It ranges in price from #65 per user per year for a basic package, to #435 for a complete proactive support service. TeleScan can also be tailored to customer needs.
Lee Wood, sales director of SecurIT, claimed the service would "improve business efficiency and productivity by up to 50%, as well as reduce the cost of ownership by cutting support costs".
The service is based on the results of a newly published survey carried out for SecurIT in September, in which 600 IT directors from large companies across the UK were questioned on the performance of their networks.
Over a quarter of respondents (28%) said they experienced serious problems with their networks at least once a month. Most incidences of data loss occur because the backup or restore failed, or in almost a third of cases because the backup was not carried out.
The survey also found that LANs are becoming increasingly important to business, with 81% saying they ran a mission-critical application on their network. Last year, the figure was 73%, while in 1994 it was only 34%.
Despite the importance of LANs, as many as 37% of organisations do not have LAN or WAN support staff. Although almost two thirds rated security as very important in assessing WAN requirements, the level of security most companies have between their networks and the Internet is low. Less than a third have firewalls, only 37% have something as basic as virus checking and 39% rely on restricted user access as their main form of security.
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