I CR Group will use virtual reality to help organisations meet the challenge of recruiting large numbers of staff to call centres at the Royal Armouries Museum in Leeds on 1 July.
With so many potential candidates new to the industry, and experienced persons commanding salary premiums, employers need tools to assess levels of competence and expertise. ICR proposes to solve this with a virtual call centre that can be distributed on CD-ROM and viewed using a standard multimedia PC. Andrew Bentley, operations director at ICR Group, said: "Whether the recruitment process is run in house or via an agency, every candidate can experience the call centre working environment."
When candidates click on an agent position they can listen to typical calls. They can also "interview" an agent and be shown the IT applications used by call centre staff.
Bentley said candidates can make an informed decision about whether the environment and nature of the work will suit them. "The CD-ROM is also invaluable to recruitment consultancies," Bentley said.
Specialised tools that ICR integrates with the Virtual Reality Expert are able to test candidates' product knowledge and abilities to interact with customers. Other modules assess basic IT skills. Assessment results can be fed into a competence database that forms the basis for candidate training programmes.
ICR Group 01535 271111 (www.icrgroup.co.uk)
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