Novell last week rushed out a debugged version of its latest Support Pack 3 - SP3A - for Netware after the first release was found to contain a potentially crippling coding problem.
The bug affects Novell Storage Services (NSS) and can destroy all information held in Netware 5 data volumes. After learning of the flaw, Novell released a downloadable patch and removed SP3 from its Web site.
Steven Davies, Novell director of strategy said that so far only one international user had reported losing any data associated with the bug and Novell had managed to recover this lost information.
"Less than one per cent of Netware 5 users experienced this problem, but it is a very serious and critical bug," he admitted.
The updated pack SP3A is now available for download, but Davies advised anyone thinking of downloading it to back-up before hand. "Backups are a necessity when making any changes to a support system in a live environment," he said.
Paul Gardner, chairman of the Netware users association expressed surprise that Novell had failed to spot the problem. "Novell will not usually release anything unless it is absolutely sure of quality. This can sometimes mean that we miss out on functionality because the company won't ship unready code," he said.
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