Internet enabled voice call center products are in Cisco's product pipeline following its acquisition today of Geotel Communications.
Cisco has agreed to buy Lowell, Massachussets based Geotel in an all stock transaction valued at around $2 billion. Geotel provides software for distributed voice call centers for enterprise and service provider customers.
Geotel's software integrates enterprise data applications with voice equipment, like PBXs, to deliver integrated data and voice to call centers over an Internet infrastructure and the public telephone network.
Cisco said the acquisition represents the final stage of its five phase strategy to IP enable call control and management products, but analysts say Cisco's strategy is still a long way from completion.
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