HP has landed its third major outsourcing deal in quick succession, agreeing a contract worth $3bn (£1.9bn) over the next 10 years with consumer goods giant Procter & Gamble.
Set to be finalised in mid-May, the deal will see HP manage Procter & Gamble's IT infrastructure, from data centre operations through to network management and end user desktop support, including some applications development.
HP services will be rolled out over the firm's worldwide operations, with 1,850 Procter & Gamble Global Business Services Unit employees from 50 countries transferring to HP's Services division.
HP has beaten rivals EDS and IBM to win the contract. Late last week, HP also announced outsourcing deals with mobile phone firm Ericsson and the Bank of Ireland.
The company will provide IT services for Ericsson's global operations, but no further details or financial terms have been disclosed. The Bank of Ireland has outsourced its infrastructure services to HP in a seven-year contract worth about $600m.
News of the Proctor & Gamble deal comes as analyst Gartner issued a warning that many outsourcing deals will fail to live up to expectations.
Linda Cohen, managing vice president for Gartner, said that 50 per cent of outsourcing projects would be considered unsuccessful by senior executives because they will fail to deliver the anticipated value.
"The service receiver and the service provider should commit to regularly scheduled, formal meetings to review the progress and achievement of objectives to ensure mutual benefit," Cohen said.
"Failing to do this, the relationship can be seriously compromised because corrections are not made in a timely fashion."
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