In a move designed to make car servicing as easy and convenient as possible, Volkswagen has commissioned Siemens Nixdorf to set up a new multi-media system that allows customers to choose services from oil changes to routine vechile inspection using touch-screen options.
The system then prints out a cost estimate which the user can confirm.
At this point, confirmation documents along with keys are put into a safety deposit box, which contains the check-out card needed to collect the vehicle.
When the customer wants to collect the vehicle, he/she merely selects Collect Vehicle, inserts the check-out card, pays the bill using a credit card and then access is given to the car keys at an appropriate location.
The scheme is being piloted in Germany at the moment, with a planned rollout across Europe throughout the remainder of this and next year.
According to Siemens Nixdorf, the system is the first in a series of initiatives aimed at improving the quality and convenience of customer care, while allowing for the inclusion of added value services like customer support and promotional programmes.
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