Business Computer World continues to offer you its IT master classes with this month's Technology in Action.
This gives you the opportunity to see how the latest technologies and products are being to put to work in offices around the country. Each month, we provide a spread of examples that can help you make the most of a technology you are using or that you should perhaps think about using.
We have secured access to organisations that rarely to talk to the press.
They have been willing to reveal their working methods; their triumphs and failures. Learn by example.
Last month, we appealed to companies that wanted to be featured in this section. This time, we extend the invitation to businesses which have used Asynchronous Transfer Mode (ATM), document imaging and management or voice recognition systems. We are planning features on these subjects, so we would like to hear about your experiences.
This month, Business Computer World looks at how Personal Digital Assistants (PDAs), helpdesk software and Netw-ork Computers are changing the way people work.
PDAs are fast becoming a vital accessory for all executives. But are these handheld units good for anything more than storing telephone numbers, to-do lists and event reminders? It seems so, as three companies can prove.
We focus on the Psion Series 3a, Apple Newton Message Pad 103 and Husky Hunter 16. The applications for such products are as diverse as you can imagine. How are PDAs helping to manage customers' financial futures? How can pharmacists make the grade using only a handheld? Is it possible to warn motorists of treacherous road conditions with the aid of a Husky companion? Turn to page 68 to find out more.
Most products sold in any sector have problems. Customers need support, ad-vice and monitoring. The helpdesk business is booming. Companies are doing their utmost to ensure customers are looked after. They are also concerned that their own staff have access to up-to-date information on product lines, faults and patches. We show you how to provide users on a PC network with technical assistance. Helpdesk software has even worked its way into the veterinary surgery, alerting customers to new developments in medicine.
Helpdesk software should do more than just log and dispatch calls from customers. The helpdesk philosophy is a perfect example of how technology is being adapted to suit the needs of business, whereas too often it is the other way around. Make sure your customers and employees are safely within the information loop. Further details on page 72.
It is predicted that Network Computers will find their way into most organisations in the next few years. Our main interview this month with Oracle's Ray Lane shows that the driving forces behind NCs are attacking the corporate market at full throttle. Oracle is not the only company to vociferously try to promote and develop for this market. We feature NC products developed by Wyse and Sun.
We take a look at how the NC is already changing the way organisations structure the information they hold. Further details on page 76.
There is no better way to evaluate new products and technologies than to see them at work. Technology in Action provides you with stories to learn by.
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