The Employment Service has rationalised the maintenance of its PCs under a multi-million pound contract with ND ServiceTeam.
The three-year contract, believed to be worth around #5 million, covers the maintenance of file servers, PCs, printers and other desktop products at over 1200 Job Centres and administration offices around the UK. Over 52,000 separate items of equipment are covered.
The contract replaces previous maintenance arrangements with several suppliers and is designed to cut costs at the Employment Service.
John Parker, public sector sales manager for Newbury-based ND ServiceTeam, said: "A single source means one management overhead and one point of contact."
Parker added that the company won the contract against competitive bids from several other IT maintenance companies. "I don't know exactly who they were," he said, "but as most of the equipment involved is from Siemens Nixdorf and ICL, I assume they were among them."
ND ServiceTeam will provide a dedicated team of maintenance engineers, some of whom will be based at the Employment Service's head office in Sheffield.
The Employment Service declined to comment but said in a press statement: "Following an extensive evaluation study into potential costs savings for our IT hardware maintenance, we concluded that a single source maintenance agreement would be more cost effective than the previous arrangements. In the competitive tender we raised, ND ServiceTeam offered the most all-round value for money service."
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