Intel has introduced a PC support service, initially in the US, but has plans to extend the system around the world.
The Answer Express service is aimed at small and medium-sized businesses that do not have inhouse systems staff and will cost $50 for the first three months, followed by a $15 a month charge. There will also be additional charges for optional services.
According to a UK Intel representative, while there are plans to roll out the scheme across the world, there are no specific dates for when this will happen in Europe.
The scheme will use a combination of electronic mail and Intel diagnostic software to attempt to cure hardware problems on PCs.
Intel believes the area of support is generally neglected and that for-profit services will provide better quality for those who do not have the resources to maintain IT themselves.
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