The world's largest food service company, Compass Group, is consolidating the hosting of its web operations with one supplier to improve its bargaining power on cost and service levels.
Compass Group, owner of restaurant chains Upper Crust and Harry Ramsden's, has made a deal with hosting company Attenda following availability issues with its previous suppliers Cable & Wireless and Energis. Attenda will also replace their hosting of the group's corporate website and intranet.
Ann Stupple, systems director at Compass Group, told vnunet.com: "Some of the previous arrangements had not got the best deal in terms of service level agreements. We had some issues in terms of availability."
A new e-procurement site that offers the capability for outlets to order stock, together with a supplier extranet, will also be hosted by Attenda.
Most of the migration to Attenda took place last week, and the group will also move some UK-specific sites, currently hosted by various suppliers, over to Attenda over the next couple of months, Stupple said.
The company would not reveal the financial terms of the deal, but Stupple said the move to one hosting supplier would result in a better deal for Compass Group.
"We wouldn't be comparing apples with apples. Previous deals just provided the hardware and basic hosting, whereas Attenda will do monitoring and managing of applications as well," she said.
"We can also continue to effectively launch other websites at no extra cost as we are already paying for the servers."
But David Godwin, vice president of sales at Attenda, claimed Compass Group would be able to save a six-figure sum with the move.
"By consolidating disparate applications onto a single managed infrastructure we can ensure a consistent, high level of site availability," he said.
The cost of security technology is also a contributing factor in Compass Group's ongoing policy to outsource web operations.
"The reason this is being done externally is we don't want to have to put all the security infrastructure in place if we opened up our network to the internet," Stupple said.
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