Storagetek said it has ironed out the problems with its Virtual Storage Management (VSM) system, which hit its first quarter results, posted in April.
Gary Francis, vice president and general manager of Storagetek's enterprise nearline business, admitted that customers had complained of trouble with the installation process, which could take an average of four months. This has now been streamlined, he claimed, adding that installation should now only take about 45 days.
"There were problems with the installation process - it was not straightforward," he said.
But users now no longer have to install an Open Edition version of VSM system 2.0, he added, and can add enhancements through a series of minor upgrades rather than having to install a new version of the software.
VSM includes Storagetek's 9840 tape drives, which, like traditional cassette tapes, have two reels in the cartridge instead of one. But because the tapes are inside the cartridge, Francis claimed, access time for random searches is around 18 seconds compared to between 50-60 seconds with similar tape drives from IBM.
Other enhancements include support for IBM MVS 5.2 mainframes and the reduction of virtual mount times to under a second compared to between one and three seconds previously.
In April, Storagetek blamed its lower than expected earnings on problems with the VSM system. Revenue for the quarter increased only seven per cent to $517.5 million, while profits plummeted 86 per cent to $5.8 million or $0.06 - sharply below Wall Street's original forecast of between $0.39-0.46.
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