Alcatel has canned a deal with Mayflex without explanation just weeks after its signing, leaving the distributor "frustrated" and in the dark over the decision.
Earlier this month the two companies had seemingly tied the knot on an agreement that would have seen voice and data convergence distributor Mayflex sell Alcatel's OMNI range of voice communication systems.
But Alcatel has now terminated the agreement and is refusing to give the distributor and vnunet.com a reason behind its unexpected U-turn.
The move has forced Mayflex to tell its reseller partners that they must buy Alcatel kit elsewhere, despite having only just informed them that they were due to begin distributing the French vendor's products.
Kenny Presly, business development director at Mayflex, said: "We have asked Alcatel to tell us why, because we had to put out an announcement. But it has not given a reason. What is most frustrating is that without the reason we cannot comment further."
The official Mayflex line appeared in a statement. "While no formal written explanation has been offered by Alcatel we understand that it is due to pressure being brought to bear upon it by its existing voice distributors," the company said.
Alcatel's existing convergence distributors are MTV, Rocom and Norwood Adam.
One channel source said one of the incumbent distributors objected to the deal because Mayflex's reseller base overlapped with their own. "It's appalling that Alcatel has not yet given a reason to Mayflex," he added.
Alcatel has denied ever releasing news of a deal, but speaking earlier this month Trevor Evans, the vendor's marketing manager, described the company's incentives for signing up Mayflex.
Alcatel was eager to gain access to the cabling installer and data reseller communities, with Mayflex enabling it to reach these "different types of reseller", he said.
Partnering Alcatel was in reaction to reseller demand for converged voice and data products, Mayflex said.
The distributor hopes to announce an alternative supplier in the near future.
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