BT Indirect Channels (BTIC) is to give 3,000 resellers access to a wider range of resources through its part of the bt.com portal.
BTIC resellers and distributors will gain access to all resources available online with their password-protected access. The company aims to introduce the changes in late September.
Katie Gordon-Smith, head of marketing and development at BTIC, said resellers and distributors will now gain access to BTIC on a daily basis and receive information and support.
Gordon-Smith said: "We have decided to harness the knowledge of resellers and distributors and listen to what they have to say. We were limiting this before by only offering them limited access."
The channel will now gain access to confidential resources, including 'Integrator' information, the company's product bundling strategy.
"This is all about our commitment to share knowledge and grow our four key 'chapters' of voice, ICT, broadband and mobility," Gordon-Smith said.
Giving resellers and distributors privileged access is a natural next step, she added.
"The improvement in access will enable BTIC to interact with partners on a daily basis."
Maurice Lee, managing director at BTIC reseller Premises, described the online resources as "not too bad", but added that there was a lot of valuable information that resellers were unable to get from it.
"The system itself is quite good but some of it is password-protected and we cannot get at it. This will be good for us if we get access to more information," he said.
Despite BTIC's vocal commitment to the channel, Lee said he was concerned about the vendor's creation of BT Local Businesses.
"BT is creating local businesses, which are like resellers but buy direct," he said.
"Although these only supply the domestic market at the moment it seems only a matter of time before they move into supplying businesses."
Mark Hollister, director of BTIC, said: "The BT Local Businesses are BT's sole direct channel for smaller business customers.
"Some of our partners also sell to these same customers. This offers them the benefit of being able to choose between a BT-branded outlet, selling only BT products, or a value-added reseller who can provide a complete solution.
"BTIC partners have the opportunity to become BT Local Business operatives."
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