Remedy has launched Action Request System 4.0 with a new 32-bit user interface, enterprise reporting capabilities and Web readiness. The interface makes Remedy applications easier to learn with less training and simpler to use, allowing users to complete tasks much faster. Administrators should find it easier to rapidly prototype, deploy and iterate new applications.
The new UI features a split-window pane interface to reduce window "pollution"; new client-side workflow so that users can fill out forms more quickly and efficiently; "memory" features that automate repetitive tasks, such as remembering the last several queries run by the user; and a new "guide" feature. Guides walk users step by step through their tasks.
Seagate Crystal Reports reader and the Remedy ODBC driver are shipped as part of the latest release. With Crystal Reports, users can run professional-looking reports directly from within Remedy applications for easier data analysis and decision-making. The ODBC driver allows users to run reports with any ODBC-compliant report writer, giving them a broad range of reporting products to choose from, including MS Excel and Access.
AR System 4.0 offers customers the ability to deploy any application to the Web without additional coding. All of the new user interface capabilities available under Windows or Unix clients can be transferred to browser-based applications without any HTML or Java coding. This means that changes made to an application immediately appear on the Web without intervention by an administrator. The same application accessed by a user on Windows and a user in a browser will appear and behave identically. In addition, the new user interface allows use of embedded URLs in forms so that users can easily jump from a Windows or Unix-based Remedy application into a Web screen or another Remedy application on the Web.
Remedy says that upgrading to version 4.0 is easy, because the AR System foundation has been separated from the application. This unique architecture allows organisations to make significant changes to Remedy applications while still gaining benefit from major foundation upgrades such as AR System 4.0.
AR System 4.0 introduces over 100 new and improved features including OLE automation, support for attachments and application shortcuts as well as an internationalised code base to simplify globalisation and localisation.
Action Request System 4.0 is free of charge to supported Remedy customers.
Remedy: 01344 866600.
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