Business and IT executives are separated by a chasm that hinders company performance and IT initiatives within many US organisations, industry watchers have warned.
A recent IDC study of 20 top business executives from large US companies said that this business/IT divide is causing "deep concern and frustration".
However, while the study participants uniformly expressed this concern, the analyst firm believes that successful business/IT alignment is "certainly achievable" through organisational changes that foster bilateral communication and collaboration among business and IT executives.
The IDC report also identifies opportunities for services and software vendors to create offerings that support both business and IT functions.
Business and IT communication is the primary factor that determines the success or failure of an IT initiative, according to one executive who took part in the study.
"The business wants one thing and IT thinks they delivered, but it turns out to be something different because we had a communication gap," he said.
Maryanne Coughlin, director of IDC's Global Services Model and Forecast Management, said: "As IT becomes increasingly integrated into the business, both business and IT executives must improve their communication and the level of visibility into each others' domains to better align for the good of the enterprise.
"This presents an array of opportunities for software and services vendors to address and facilitate."
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