The trend to give cutting-edge gadgets, such as PDAs and smartphones, to senior business executives who often do not know how to use them, is putting increasing pressure on already hard-pressed corporate IT departments, research published today has claimed.
Over two thirds of the 100 IT directors questioned in the survey admitted that most corporate executives with advanced mobile-working gadgets are not technology-literate and require greater technical support.
According to the poll, many executives are unable to cope with even the most basic operations such as connecting computers to corporate networks from hotels and other non-office locations.
The study, commissioned by IT business management software firm Touchpaper, found that remote connectivity issues are compounded by the fact that many non-office locations are not always set up with the right technology to accommodate the connectivity requirements.
Principal IT support issues highlighted by the report include difficulties trying to resolve problems remotely, the irregular hours worked by mobile workers and problems associated with trying to conduct regular maintenance to IT equipment used by remote workers.
Remote workers were also found to pose a far greater risk of virus attack and other security issues than their office-based counterparts.
"It is easy for organisations to be wowed by the rapidly advancing mobile technologies available today," said Marina Stedman, marketing director at Touchpaper.
"It looks as if business management is still not thinking beyond the purchase of new technologies to the real issue of how to help people use technology productively."
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