Siebel claims its latest software upgrade will allow users to get more value out of their customer relationship management (CRM) systems by sharing best practice.
Version 7.5 of Siebel's software is released this week and includes guidance on business processes and expanded analytics capability.
The company's European director, Neil Morgan, said the latest version embedded business processes collected from the company's 3,000 customers.
The new release now features 20 industry-specific product lines and an analytics engine available in every part of the application suite, so that every end-user has access to an analytics "dashboard".
Existing users will receive the upgrade as part of their maintenance contract, but the cost for new users running large projects can range from "hundreds of thousands to millions" of pounds, said Morgan.
"There is new capacity in every functional area and analytics is now available in every part of the application suite," he said.
"We survey our customers twice a year and they said the average length of time to start getting return on investment was 10 months," he added.
Morgan said the embedded business processes would help users get more out of their CRM systems by sharing good practice on such things as customer profiling and sales forecasting.
The last upgrade - a year ago - shifted the software from client/server to browser-based. Seven-hundred customers, including UK-based auction house Christies, had upgraded to it, said Morgan.
Two of the big four supermarkets will use the system to control sales of restricted products
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