Hewlett Packard (HP) has made light of user claims that its iPAQ handheld PCs are so plagued with problems that some should be recalled.
The company, which inherited the iPAQ from recently acquired Compaq, has been targeted by users who signed an online petition complaining about problems in using the devices.
In just six days the online petition at www.ipaqpetition.com, which was posted in June this year, claimed to have collected the signatures of over 1,000 iPaq users worldwide.
According to online discussions about the petition, it is not just individual users who have signed up.
Several small and medium sized companies have also expressed their desire to sign the petition for each iPAQ deployed throughout their organisation.
The petition claims that the iPAQ series of pocket PCs has been beset with problems since its release, dozens of which have yet to be addressed by HP/Compaq technical support.
The petition states: "As consumers, we work very hard for our money. If a company releases a product that does not function as promised, the product is defective.
"It is that company's responsibility to remedy the situation by fixing or replacing the product.
"The end result must be that consumers are provided with a product that functions as promised. In the case of the iPAQ series of pocket PCs, HP/Compaq has failed to do so.
"To notify HP/Compaq of our displeasure with these devices, we have posted a petition on this website. This petition will be sent to the office of Carly Fiorina, who is the chief executive of HP/Compaq."
Problems include loose rattling of the on/off switch door, styluses that keep falling out and dust collecting behind the screen.
But in a statement issued this week, HP said that many of the problems in the petition had already been addressed.
"The majority of issues noted in the petition appear to have been taken from our Customer Advisories, for which solutions have already been developed and made available to the public," said the company.
"Issues are not necessarily experienced by all users and do not affect all units."
HP said that it would continue to address specific problems with individual customers and any replacements or repairs that needed to be carried out would be done so under the terms of its warranty and service programmes.
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