Novell is offering customers a consultancy service for building global network management systems. These would be based on its own Global Network Operation Centre (GNOC), which it has just finished building for managing its own worldwide computer systems.
The company expects system uptime within its own organisation to increase to over 99.5 per cent worldwide with the implementation of GNOC and also estimates that response time to fix systems problems should fall from 3.8 hours to under one hour.
The system offers system and network managers in any location a central point of control for troubleshooting and maintenance. It sets up a series of automatic alarms throughout the global system that notify the GNOC whenever a server or network problem arises. A GNOC administrator then uses Novell's own troubleshooting product, Managewise, to drill down into the network from a central point and fix the problem.
Novell created its own system in under six months and each location took 1.5 to two months to go live. It believes this should be an average timescale for any of its customers implementing a similar system. Its GNOC is based on three physical centres in California, Utah and Holland, whose staff communicate by video, and on Managewise and several third party products installed at all Novell locations. The adminstrators also have CNN news cabled into the GNOC to monitor weather and other events that could affect systems.
The company expects to see payback from its investment within a year as it will also use it for management reporting, capacity planning and proactive maintenance planning.
The GNOC consultancy programme will be offered by Novell's management consulting unit, which will send a GNOC specialist onsite to help plan and cost a customised operations centre.
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