UK government will set up a centralised public sector electronic gateway and implement email enquiry points for all agencies by the end of the year, the Cabinet Office announced today.
The commitments were included in a Modernising Government action plan, which provides details of 62 initiatives mooted by the government in its white paper on the subject in March. (see Newswire 30 March)
A 10 year, government wide program, Modernising Government relies heavily on IT related initiatives, such as central information repositories and call centres, to improve service levels to the public.
The electronic gateway is expected to allow people to provide details such as change of address to all government agencies at once.
Other high tech commitments included the release in November of Web publishing guidelines to make public sector sites more informative and user friendly and a centralised call centre for business regulation and planning enquiries
Minister for the Cabinet Office, Jack Cunningham, said the government had needed to develop a detailed plan covering all activities included in the initiative.
“We now have this plan in place and I will be closely monitoring progress against it,” Cunningham said.
“We are making progress against the full range of Modernising work - creating responsive high quality public services involving the innovative use of IT, producing better policy making and equipping public servants with the means to deliver modernised services,” he added.
A progress plan will be released next March.
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