Bargain browser developer Netscape said it has raised prices by up to 30 per cent because corporate customers want more support.
Marc Andreessen, senior vice president of technology at Netscape, said customers do not mind if prices are a little higher as long as they can get better support. He admitted Netscape needs to increase its service levels but claimed the company still provides its customers with cheaper software solutions than its competitors. One Californian Internet Var agreed that Netscape customers will swallow the price rise without complaint.
The price hikes affect Suitespot, which has gone up from $3,995 to $4,995, and Enterprise Server, up $300 to $1,295. On 1 April, the company will put its Communicator desktop bundle up by $10 to $59.
From 1 March, Netscape will offer a new support programme with five levels for different types of customer. The levels consist of Expert Alliance, offering 24-hour support from assigned engineers for multinational corporates; Expert to Expert, unlimited support aimed at large companies; Expert Desk, incident-based support terms for small and medium sized enterprises; Response Desk, a similar scheme for Soho customers; and Response Line, which uses incident-based support packs to suit the consumer market.
Netscape has therefore changed its enterprise licensing prices to allow customers to choose their level of support, rather than providing basic coverage to all. The company also announced a programme to encourage its customers to migrate to its messaging, groupware and online tools software.
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