Car tax and voting are what UK citizens want online from the Government, while income tax, one of the few services operational through the Government Gateway, is the least desired, according to a new report.
The second annual survey of public attitudes to e-government, sponsored by KPMG Consulting and conducted by Mori, reveals that the public recognises what the Government is doing online, but isn't enthusiastic about the current line-up of available services.
Nearly three quarters of UK citizens recognise the Government brand names UK Online, Learn Direct and NHS Direct, but only 24 per cent are interested in using them. Almost a third (32 per cent) cited renewing car tax as their most wanted government transactional service, followed by voting, at 29 per cent.
Most people would prefer to carry out electronic transactions in council-run centres or their local Post Office, but the survey found that mobile phones, often touted as the pre-cursor to handheld devices used for all digital needs, are favoured by only one in 100.
The survey also found that only seven per cent cited security worries as the main barrier to using electronic services, with access and understanding a more significant problem, particularly outside London.
However, the Government may struggle to give the people what they want in the immediate future.
The Driver & Vehicle Licensing Agency has struggled with its IT projects, particularly with attempts to build a new database, and citizens won't be able to order a new tax disk online until 2005, according to the Government's timetable.
But online voting may be closer to being realised, as the Government has pencilled in possible trial schemes for local elections from next year.
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