The 'flip' Razr phones keep a call connected when they are open and hang up when they are flipped shut. However, the problem occurred because the phones were acting as if they were closed when they were still open, cutting off the call.
Motorola said that only those phones sold by T-Mobile and Cingular were affected. Those sold at Verizon Wireless stores did not suffer from this problem because Verizon's network uses different wireless technology.
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