IBM is offering a new a cloud-based service to help enterprise IT departments better manage service requests.
The Tivoli Live service manager platform allows customers to place requests and departments to automatically prioritise and address service issues.
IBM said that the platform can also be scaled from IT services handling to areas such as IT automation.
Tivoli Live contains tools to help end users and managers place requests through a single online portal.
Other features include the ability for IT staff to catalogue incident reports, keep track of hardware and software lifecycles and review requests for configuration changes.
Tivoli Live is compatible with much of IBM's existing enterprise platform, and the company sees the service as being particularly attractive for the ease with which it can be deployed and integrated into IT operations.
"IBM gives clients the choice to rent, buy or 'mix and match' our software for automating IT," said IBM Tivoli general manager Al Zollar.
"With today's news, IBM lets clients solve their service management issues with a quick and easy on-ramp that also provides a pathway to greater enterprise IT automation down the road, without lock in."
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