Technology to integrate enterprise applications will become more important than the applications themselves over the next five years and will replace the database as the nervous system of an organisation.
This is because organisations are desperate to integrate their supply chain applications to increase business efficiency, while users are demanding access to a single set of services that are available across the entire enterprise, according to John Mathon, vice president of Tibco, speaking at Giga?s Middleware Choices conference in San Francisco this week.
?The industry is interested in something that solves a business problem and one of the critical issues currently is how to get information around an organisation. Enterprise Application Integration (EAI) means that people can move to the next integration level and look at business flows and semantics rather than having to worry about a hodge-podge of stovepipe systems,? he said.
The benefits of EAI included being able to bring all of an organisation?s corporate information together so it could be used by everyone, he explained, and being able to bring existing applications into the new world of the Web.
EAI also enabled users to improve customer service, which, Mathon claimed, was non-existent in most US corporations, by enabling communication between systems. This meant that companies could establish who their customers were, what products they used and why and deal with them on a more personal level as a result.
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