For the first time in its history, the Inland Revenue will have access to detailed and comprehensive management information on its telephony systems, following a #6 million deal with UK telecoms firm Energis. These reports will help the organisation decide whether to invest in new technology such as the integration of voice and data over a Virtual Private Network (VPN). The two-year contract replaces arrangements with BT and Cable & Wireless. "BT and C&WC couldn't compete with Energis on cost savings and monitoring services," said Derek Howard, of the Inland Revenue's business and management services division. Energis will provide telephony services for most of the Inland Revenue's 50,000 employees located at 500 offices around the UK. The data collected will be used in a forthcoming strategic review focusing on the cost, efficiency and quality of the organisation's telephony. The Inland Revenue wants to determine what telecoms technology it needs for the future and is considering using a VPN. Howard said: "Decisions on how we enhance our telephony services can only be based on management information. The Energis management reports will provide this data in formats designed to highlight trends on a daily, monthly, quarterly and annual basis. "We invited several telcos to make proposals," continued Howard. "Our selection criteria were price, the quality and flexibility of management information, speed of implementation and a comparison of service quality based on Oftel's Comparable Performance Indicators (CPI) report that covers all major UK telcos." A further requirement for The Inland Revenue was to ensure that the roll-out of the service would be completed in six months.
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