Microsoft has confirmed reports of problems with Office 97 Service Release 2, and has pulled it from its Web site while it attempts to fix it.
"Microsoft has recently confirmed certain situations in which the SR-2 patch will fail to install properly. In order to further investigate and address this issue, the SR-2 patch has been temporarily removed for donwload," Microsoft said in a statement on its site.
An updated version will be made available "as soon as it has been thoroughly tested" the statement adds.
Some users who had Office 97 applications from the first half of 1997 installed on their systems found problems when they attempted to install SR2. The pack requires SR1 to have been installed first, but in such cases users found SR2 did not recognise they had done so.
For customers that have already downloaded and installed the SR-2 patch successfully there is no need to wait for the updated patch, Microsoft said.
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