Microsoft is to raise the minimum support for its products to a total of 10 years from 1 June.
The company will do this by lengthening its extended support for business and developer products by three years. Consumer, hardware, multimedia and Microsoft Business Solutions products will not be affected, however.
Microsoft's extended support phase is now five years instead of two, while online self-support is now a minimum of 10 years instead of eight.
Online support includes Knowledge Base articles, FAQs and troubleshooting tools.
However, the mainstream support phase will remain the same, at five years from the date of general availability of a product or two years after its successor ships - whichever is longer.
At its TechEd user conference the company said that its move was driven by customer demand.
Andrew Lees, Microsoft corporate vice president of server and tools marketing, said customers requested predictable, expanded support from Microsoft that mirrors their changing needs for IT infrastructure management.
"Both the original and updated Microsoft support life cycle policy were the result of the company's dedication to continually listening and acting on customer needs," said Lees.
"We have heard our customers' requests and are quickly expanding and enhancing the policy to provide a minimum total of 10 years of support for business and developer products."
More detailed information is available from Microsoft here.
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