Microsoft is trying to erase the synchronisation nightmare that has dogged many Windows CE users by releasing a rewritten version of its Activesync software.
Improvements promised in Activesync 3.0, which was launched at the Windows CE Developers Conference in Denver, Colorado on Monday, include an easier installation setup and eliminating the use of dialup networking for synchronisation.
Jonathan Roberts, Microsoft's general manager of Windows CE market development, said: "It fixes a ton of problems. Quantitatively, it fixes eight out of 10 support call drivers that we get."
He added that set up and synchronation were the biggest problems, and users had reported having to reboot three times during installation, while irregularities were commonplace.
Now instead of having to set up dialup networking, which is better suited to external modems, Activsync uses serial ports and universal serial buses to connect handheld and desktop devices. Installation has also been enhanced by automating port and synch speed detection.
"Activesync 3.0 is comparable to the Windows 3.1 release. It wasn't very glamorous, but it was the highest upgrade," Roberts said.
But according to Harel Kodesh, Microsoft's vice president of productivity appliances, the problems were so deep that the product had been totally rewritten.
"We took input from our customers and made sure we built version 3.0 from scratch," he said.
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