Network managers can now keep a closer eye on their remote workers with Concord Communications' remote access monitoring kit. This product is an addition to the Network Health family of performance reporting software.
Monthly service reports provide Internet service providers (ISPs) and companies with detailed analysis of each piece of kit on the network.
"One in ten calls typically fails to connect in many large remote access environments. The solution to date has been to blindly throw bandwidth at the problem," said William Pennington, European managing director of Concord Communications. He added, "Network Health - Remote Access gives users the historical trend and performance analysis information they need to make more informed upgrade and expansion decisions."
Rapidly growing call volumes strain modem pools, blocking calls as an increased number of users compete for dial-in access. Concord's remote access software provides information that lets service providers optimise configuration of their access equipment to handle more calls and balance loads more effectively across servers or hunt groups.
"Reliable service is critical for ISPs and service providers in their highly competitive marketplace. Customers who get busy signals switch to another provider," said Eric Hindin, director of network solutions at the Yankee Group, "In this competitive landscape with call volumes growing daily, service providers need highly-automated, easy-to-read performance reports in order to stop problems before they prevent users from dialling in."
Network Health - Remote Access can grab data on all products from Ascend, Cisco, Shiva and USR/3Com. It then correlates the data into concise trend summaries.
For large ISPs it will compile modem pool data and establish a baseline across more than 10,000 modems or ISDN interfaces. It will then compare modem connect time against actual data traffic through the modem to identify users who dial in and establish a connection, but never transmit data.
Point and click report capabilities let users select what elements to monitor, the frequency of the report and the output format (including HTML, EPS, PostScript, ASCII and PDF).
Concord Communications 0870 6079017.
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