Web entrepreneur Steve Bennett has predicted a huge surge in online shopping this Christmas as European shoppers catch up with their counterparts across the pond.
Speaking at a forum in London to commemorate the birth of the Internet 30 years ago, the founder of Software Warehouse and jungle.com said the number of Web merchants would drop to reveal a couple of dominant players in each sector.
Customer relationship management will become a crucial differentiating factor for merchants who wanted to dominate their niche, he added. "There will be fewer dominant brands than on the High Street," Bennett said.
Other speakers at the event included MP Derek Wyatt, Eton College computer services director Andy Reid, and Fore Systems technology director Frederic Thepot.
Reid said Eton College would look to market parts of its curriculum online in the future and turn the school into a global educational brand.
The next generation is driving the take-up of technology in education, and students will eventually demand access to online resources, he said.
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