UK security and e-commerce distributor Unipalm has ended its relationship with Macromedia, citing credit concerns and an inflexible attitude from the US company as its reasons for the split.
Unipalm has been distributing services for the high-end server version of Macromedia's ColdFusion software exclusively in the UK for over six years, but plans to wind up support before the end of the summer.
"You know the expression 'a high-maintenance woman'? They were a high-maintenance vendor," said Unipalm managing director Mark Norman explaining the split.
"They've got good people but the company is too centrally managed from the US and very inflexible. Distribution is a high-speed game and the response times were unacceptable. It was starting to demotivate our staff."
Unipalm will continue to distribute Macromedia's software for the next 90 days, and will extend this period for any odds and ends that may need to be dealt with. Two other distributors also handle other ColdFusion products in the UK.
Norman also cited issues with Macromedia's credit arrangements as a major sticking point. He said that the distributor's credit had been put on hold six or seven times in the last 12 months without the firm being told, which made hitting sales targets extremely difficult.
Macromedia conceded that credit had been a point of contention, but stressed that it was not the sole factor behind the parting of the two companies.
"There are a lot of issues with this decision," said Fiona Coughlan, managing director at Macromedia.
"Our two organisations have been moving in different directions for a while now. As for the credit situation, we use credit prudently in the current economic climate and tightened up in line with good corporate governance."
In a further reorganisation, Unipalm has also signed up two new vendors within the security sphere.
The company is now the sole UK distributor for Texas-based TraceSecurity's ProActive Security Services, which deals with network security.
Symantec has also signed up, after a lengthy partnership with Unipalm's parent company Computerlinks.
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