Microsoft said today it has appointed UK distributor Computacenter as an Authorised Support Centre (ASC).
According to the company, this agreement means that Computacenter will now be able to provide an extended range of services for Microsoft platforms to its customers and an improved level of service.
Microsoft claimed it would lead to reduced downtime due to quicker call resolution.
David Burrows, Microsoft skills and services development manager, commented: "Our association with Computacenter means that we can deliver greater support for customers to meet their specific demands."
Before being appointed as a Microsoft ASC, Computacenter had to meet a number of criteria, including numbers of staff trained in Microsoft product certifications, documentation of its software support call handling and incident escalation processes and invest in a customer problem replication facility for multi-vendor hardware and software support.
There are six other appointed ASCs, including Compaq, ICL, Unisys and HP.
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