Faced with an urgent need to improve its existing user-support system under conditions of static funding, Lancashire Constabulary has chosen Royalblue's Helpdesk for Windows.
The new helpdesk will improve the support of a wide range of IT systems used by the constabulary's 4,500 officers and support staff, including the databases used to record and track prisoners' custody records and employees' duty records.
"HelpDesk for Windows will enhance the quality of service offered by the constabulary's IT support team, and pay back the investment within three years," said Steve Haworth, acting chief inspector.
"Royalblue's offering was the only one which met our criteria with such high levels of configurability and efficiency, and which stood up to market testing. It will also provide invaluable input into our future IT decision-making - until now, any value-added analysis of information coming into the support desk has been crude or non-existent. We can now identify areas of concern, and save money by making better-educated IT decisions."
In its day-to-day policing and administration, the Constabulary uses more than 1,000 workstations and a mainframe supporting a substantial WAN, as well as a wide variety of database systems.
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