Ofcom has started further legal action against telecoms provider Telephonics Integrated Telephony Limited after the firm continued to breach regulations in its provision of telephone services.
The firm claims to offer bespoke telecoms services for businesses, but was taken to task by Ofcom in August 2009 after users complained of being unable to leave the service. The company was subsequently fined £183,898.
Ofcom confirmed that Telephonics Integrated Telephony had failed to pay the fine, and has continued with the same practices that landed it in hot water in the first place. Proceedings have now moved to the High Court.
The regulator cited customers who alleged that they had been threatened with termination of their service when they asked to switch providers, or hit with bills of £3,000 to carry out the switch, a stipulation which was not included in initial contracts.
The web site for the Birmingham-based company, which now seems to have been taken down, says that the firm provides text, mobile and voice services that can be tailored to meet the needs of businesses.
However, when V3.co.uk rang the number listed on the web site an automated message said that the company is now known as Save Money on Calls.
When the phone was answered, a representative claimed to have no knowledge of, or involvement with, the Telephonics brand.
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