Connectivity vendor Perle Systems is offering its resellers an extra revenue stream by letting them sell maintenance packages as well as its connectivity products.
Resellers can make extra revenue with the sale of hardware by offering appropriate maintenance packages that include on-site services. There are three options, which include same day replacement and on-site repair.
The company said it will typically give resellers a 10 per cent margin on selling the support packages which Perle's technical support will carry out.
"With just a phone call, a reseller can now offer on-site support," said Peter Graham, vice president sales and marketing EMEA at Perle.
"When we acquired Specialix and Chase Research we had three different warranty offerings. This is the next stage in creating a single maintenance offering through our channel."
The new programme will enable less technical resellers to provide product through to services via Perle's support offering.
One reseller who wished to remain anonymous said: "We make our money from services and not selling the products. If you have your own technical resource then you can make money, but if you use a vendor's it will make the money."
Separately Perle has announced new security features and functionality for the CS9000 console server product line. The key new feature is Secure Socket Shell, which uses modern encryption methods of connection to replace the less secure Telnet.
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