There has recently been a flurry of activity in the application service provider market, where IT specialists host software applications centrally and rent them to users. GartnerGroup has recently forecast that the market will grow from $889m in 1998 to a thumping $22.7bn in 2003. However, GartnerGroup vice-president Roger Cox warned that to deliver productivity gains or competitive advantage, packages need customisation.
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NatWest outage comes a day after Barclays' IT systems shut out customers and staff